Bees & Refugees CIC (“Bees & Refugees”) are committed to protecting your personal data. This privacy policy sets out who Bees & Refugees are, what personal data we collect and why we collect it, how we use it, who we share your data with, how long we retain your data, what rights you have over your data, where we send your data and how we protect your personal data.

This privacy policy is provided in a layered format so you can click through to the specific areas set out below. 







7. DATA SECURITY (paragraph 7)

8. DATA RETENTION (paragraph 8)

9. YOUR LEGAL RIGHTS (paragraph 9)

10. CONTACT DETAILS (paragraph 10)

11. COMPLAINTS (paragraph 11)


13. THIRD PARTY LINKS (paragraph 13)

1. Important information and who we are

Privacy policy

Bees & Refugees are an environmental conservation organisation that is working to introduce beekeeping as a craft and therapy to refugee and local communities in London, whilst supporting the native black bee population to flourish.

Bees & Refugees are a registered Community Interest Company (Company Number 12244984). The registered address for Bees & Refugees is 639 High Road, London N17 8AA.

This privacy policy gives you information about how Bees & Refugees collects and uses your personal data through your use of this website, including any data you may provide when you register as a volunteer with us or make a donation. 

This website is not intended for children, and we do not knowingly collect data relating to children.


Bees & Refugees is the controller and responsible for your personal data (collectively referred to as “Bees & Refugees“, “we“, “us” or “our” in this privacy policy).

If you have any questions about this privacy policy, including any requests to exercise your legal rights (paragraph 9), please contact us using the information set out in the contact details section (paragraph 10). 

2. The types of personal data we collect about you

Personal data means any information about an individual from which that person can be identified. 

We may collect, use, store and transfer different kinds of personal data about you which we have grouped together as follows: 

  • Identity Data: Including first name and last name.
  • Contact Data: Including billing address, delivery address, email address and telephone numbers.
  • Financial Data: Including type of payment and bank account details.
  • Transaction Data: Includes details about payments/transactions to and from you and other interactions made to Bees & Refugees by you, in particular, in relation to donations you have made or costs we have reimbursed to you.
  • Technical Data: Includes internet protocol (IP) address, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform and other technology on the devices you use to access this website. 
  • Profile Data: Includes your experience and qualifications, background information about volunteer including involvement preferences, interests, experience and commitment as provided in the volunteer form responses.  
  • Usage Data: Includes information about how you interact with and use our website, products and services. 
  • Marketing and Communications Data: Includes your communication preferences in receiving newsletters from us.

We also collect, use and share aggregated data such as statistical or demographic data which is not personal data as it does not directly (or indirectly) reveal your identity. For example, we may aggregate individuals’ Usage Data to calculate the percentage of users accessing a specific website feature in order to analyse general trends in how users are interacting with our website to help improve the website and our service offering.

Generally speaking, we do not want or need to collect any special categories of personal information about you such as sexual orientation, political beliefs, health, genetic or biometric data. However, on rare occasions, you may decide to provide us with information regarding your dietary requirements or heath (e.g. in relation to our meetings or events which you attend), in which case we will only use it for the purpose for which you disclosed it to us.

3. How is your personal data collected?

We use different methods to collect data from and about you including through:

  • Your interactions with us: You may give us your personal data by filling in online forms or by corresponding with us by post, phone, email, via text and other messaging services, through social media (such as LinkedIn, Twitter, Facebook and Instagram), or otherwise. This includes personal data you provide when you:
    • make a donation to us;
    • fill in the volunteer request form; 
    • sign the confidentiality agreement; 
    • respond to volunteer queries; or
    • give us feedback or contact us. 
  • Automated technologies or interactions: As you interact with our website, we will automatically collect Technical Data about your equipment, browsing actions and patterns. We collect this personal data by using cookies and other similar technologies. Please see below for further detail about our cookie policy.
  • Technical Data: is collected from the following parties:
    • analytics providers such as Google based outside the UK.
  • Cookie Policy: More details below. 

4. How we use your personal data

Legal basis

The law requires us to have a legal basis for collecting and using your personal data. We rely on one or more of the following legal bases:

  • Performance of a contract with you: Where we need your personal data to perform the contract we are about to enter into or have entered into with you.
  • Legitimate interests: We may use your personal data where it is necessary to conduct our business and pursue our legitimate interests, for example to prevent fraud and enable us to give you the best and most secure customer experience. We make sure we consider and balance any potential impact on you and your rights (both positive and negative) before we process your personal data for our legitimate interests. We do not use your personal data for activities where our interests are overridden by the impact on you (unless we have your consent or are otherwise required or permitted to by law).
  • Legal obligation: We may use your personal data where it is necessary for compliance with a legal obligation that we are subject to. We will identify the relevant legal obligation when we rely on this legal basis.
  • Consent: We rely on consent only where we have obtained your active agreement to use your personal data for a specified purpose, for example, if you provide your contact information for the purposes of being contacted regarding volunteering opportunities.

Purposes for which we will use your personal data 

We have set out below, in a table format, a description of all the ways we plan to use the various categories of your personal data, and which of the legal bases we rely on to do so. We have also identified what our legitimate interests are where appropriate.


Type of data

Legal basis and retention period

To register you as a new volunteer

(a) Identity 

(b) Contact

Performance of a contract with you

We will retain this data for 12 months after the last date you volunteered

To process and deliver your order including to manage payments for donations

(a) Identity 

(b) Contact 

(c) Financial 

(d) Transaction 

(a) Performance of a contract with you 

(b) Necessary for our legitimate interests 

We will retain this data for 12 months after the date of your order/donation

To manage our relationship with you which will include:

(a) Contacting you regarding volunteering opportunities

(b) Notifying you about changes to our terms or privacy policy

(c) Dealing with your requests, complaints and queries

(a) Identity 

(b) Contact 

(c) Profile 

(a) Performance of a contract with you 

(b) Necessary to comply with a legal obligation

(c) Necessary for our legitimate interests (to keep our records updated and manage our relationship with you)

We will retain this data for 12 months after the last date you volunteered or donated

To administer and protect our business and this website (including troubleshooting, data analysis, testing, system maintenance, support, reporting and hosting of data)  

(a) Identity

(b) Contact

(c) Technical

(a) Necessary for our legitimate interests (for running our business, provision of administration and IT services, network security, to prevent fraud and in the context of a business reorganisation or group restructuring exercise)

(b) Necessary to comply with a legal obligation

We will retain this data for 12 months after the last date you volunteered or donated

To send you relevant marketing communications including our newsletter

(a) Identity 

(b) Contact 

(c) Profile 

(d) Usage 

(e) Marketing and Communications 

(f) Technical

Consent, having obtained your prior consent to receiving direct marketing communications

To use data analytics to improve our website, products/services, customer relationships and experiences and to measure the effectiveness of our communications and marketing

(a) Technical 

(b) Usage 

Necessary for our legitimate interests (to define types of customers for our products and services, to keep our website updated and relevant, to develop our business and to inform our marketing strategy)

We will retain this data for 12 months after the last date you volunteered or donated

Direct Marketing

During the registration process on our website when your personal data is collected, you will be asked to indicate your preferences for receiving direct marketing communications, including our newsletter, from Bees & Refugees via email, SMS, telephone or post or you will receive marketing communications from us if you have made a donation and you have not opted out of receiving the marketing.

We may also analyse your Identity, Contact, Technical, Usage and Profile Data to form a view which products, services and offers may be of interest to you so that we can then send you relevant marketing communications.

Third-Party Marketing

We will get your express consent before we share your personal data with any third party for their own direct marketing purposes.

Opting Out of Marketing

You can ask to stop sending you marketing communications at any time by following the opt-out or unsubscribe links within any marketing communication sent to you or by contacting us by email:

If you opt out of receiving marketing communications, you will still receive service-related communications that are essential for administrative purposes. 


  • What are cookies? 
    • Cookies are small text files that are used to store small pieces of information. They are stored on your device when the website is loaded on your browser. These cookies help us make the website function properly, make it more secure, provide a better user experience, and understand how the website performs to analyse what works and where it needs improvement.
  • How do we use cookies?
    • As with most online services, our website uses first-party and third-party cookies for several purposes. First-party cookies are primarily necessary for the website to function the right way, and they do not collect any of your personally identifiable data.
    • The third-party cookies used on our website are mainly for understanding how the website performs, how you interact with our website, keeping our services secure, providing advertisements that are relevant to you, and all in all providing you with a better and improved user experience and to help speed up your future interactions with our website.
  • What type of cookies do we use?
    • Essential: Some cookies are essential for you to be able to experience the full functionality of our website. They allow us to maintain user sessions and prevent any security threats. They do not collect or store any personal information. For example, these cookies allow you to log in to your account and add products to your basket, and checkout securely.
    • Statistics: These cookies store information like the number of visitors to the website, the number of unique visitors, which pages of the website have been visited, the source of the visit, etc. These data help us understand and analyze how well the website performs and where it needs improvement.
    • Functional: These are the cookies that help certain non-essential functionalities on our website. These functionalities include embedding content like videos or sharing content of the website on social media platforms.
    • Preferences: These cookies help us store your settings and browsing preferences like language preferences so that you have a better and more efficient experience on future visits to the website.
  • How you can control your cookie preference
    • Should you decide to change your preferences later through your browsing session, you can click on the “Privacy & Cookie Policy” tab on your screen. This will display the consent notice again enabling you to change your preferences or withdraw your consent entirely.
    • In addition to this, different browsers provide different methods to block and delete cookies used by websites. You can change the settings of your browser to block/delete the cookies. To find out more about how to manage and delete cookies, visit,

5. Disclosures of your personal data 

We may share your personal data where necessary with the parties set out below for the purposes set out in the table “Purposes for which we will use your personal data” above.

  • We may share your information with others where lawful to do so including where we or they:
    • have a legitimate business reason for doing so, e.g. in order to manage and operate all aspects of our organisation;
    • have a public or legal duty to do so;
    • need to in connection with regulatory reporting; 
    • help support operational processes such as dispute management; or
    • have asked you for your permission to share it, and you have agreed.
  • We may also share your information with others where lawful to do so, including:
    • professional advisers including lawyers, bankers, auditors and insurers, who provide consultancy, banking, legal, insurance and accounting services;
    • other third-party suppliers, business partners and sub-contractors for business administration, support, IT purposes and hosting services;
    • HM Revenue & Customs, regulators and other authorities based in the UK;
    • third parties to whom we may choose to transfer or merge parts of our organisation. If a change happens to our organisation then the new organisation may use your personal data in the same way as set out in this privacy policy; and
    • our regulators, law enforcement or fraud prevention agencies, as well as courts, the police and any other authorised bodies, for the purposes of investigating any actual or suspected criminal activity or other regulatory or legal matters.

6. International transfers

We do not transfer your personal data outside the UK.

7. Data security

We are committed to keeping your personal information secure. We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions, and they are subject to a duty of confidentiality. 

We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.

8. Data retention

How long will you use my personal data for?

Details of retention periods for different aspects of your personal data are set out in the table “Purposes for which we will use your personal data” above.

  • In certain circumstances we may need to retain your personal information for longer in order to or for:
    • comply with legal, regulatory, accounting, audit, reporting and internal policy requirements – this will often require us to retain information for 7 years; 
    • the establishment or defence of actual and/or anticipated legal claims; and
    • as long as any other legitimate reason may require/justify.

In some circumstances you can ask us to delete your data: see paragraph 9 below for further information. 

9. Your legal rights

You have a number of rights under data protection laws in relation to your personal data. 

You have the right to:

  • To be informed if your information is being used.
  • Request access to your personal data (commonly known as a “subject access request”). This enables you to receive a copy of the personal data we hold about you and to check that we are lawfully processing it.
  • Request correction of the personal data that we hold about you. This enables you to have any incomplete or inaccurate data we hold about you corrected, though we may need to verify the accuracy of the new data you provide to us.
  • Request erasure of your personal data in certain circumstances. This enables you to ask us to delete or remove personal data where there is no good reason for us continuing to process it. You also have the right to ask us to delete or remove your personal data where you have successfully exercised your right to object to processing (see below), where we may have processed your information unlawfully or where we are required to erase your personal data to comply with local law. Note, however, that we may not always be able to comply with your request of erasure for specific legal reasons which will be notified to you, if applicable, at the time of your request.
  • Object to processing of your personal data where we are relying on a legitimate interest (or those of a third party) as the legal basis for that particular use of your data (including carrying out profiling based on our legitimate interests). In some cases, we may demonstrate that we have compelling legitimate grounds to process your information which override your right to object.
  • You also have the absolute right to object any time to the processing of your personal data for direct marketing purposes (see Opting Out of Marketing in Paragraph 4 for details of how to object to receiving direct marketing communications).
  • Request the transfer of your personal data to you or to a third party. We will provide to you, or a third party you have chosen, your personal data in a structured, commonly used, machine-readable format. Note that this right only applies to automated information which you initially provided consent for us to use or where we used the information to perform a contract with you.
  • Withdraw consent at any time where we are relying on consent to process your personal data (see the table “Purposes for which we will use your personal data” above for details of when we rely on your consent as the legal basis for using your data). However, this will not affect the lawfulness of any processing carried out before you withdraw your consent. If you withdraw your consent, we will no longer be able to contact you with volunteering opportunities.
  • Request restriction of processing of your personal data. This enables you to ask us to suspend the processing of your personal data in one of the following scenarios:
    • if you want us to establish the data’s accuracy;
    • where our use of the data is unlawful, but you do not want us to erase it;
    • where you need us to hold the data even if we no longer require it as you need it to establish, exercise or defend legal claims; or
    • you have objected to our use of your data, but we need to verify whether we have overriding legitimate grounds to use it.

More detailed information about your data protection rights can be found at the Information Commissioner’s Office (“ICO”) here.

If you wish to exercise any of the rights set out above, please contact us, see Contact details (paragraph 10).

No fee usually required

You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we could refuse to comply with your request in these circumstances.

What we may need from you

We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.

Time limit to respond

We try to respond to all legitimate requests within one month. Occasionally it could take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated. 

10. Contact details

If you have any questions about this privacy policy or about the use of your personal data or you want to exercise your privacy rights, please contact us in the following ways:

  • Email address: 
  • Postal address: 639 High Road, London, N17 8AA The Trampery Offices, FAO: Ali Alzein
  • Telephone number: +44 7871 510616 

11. Complaints

You have the right to make a complaint at any time to the ICO, the UK regulator for data protection issues ( We would, however, appreciate the chance to deal with your concerns before you approach the ICO so please contact us in the first instance.

12. Changes to the privacy policy and your duty to inform us of changes  

We keep our privacy policy under regular review. This version was last updated in May 2024. When we do, we will also post an updated copy on our website at

It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during your relationship with us, for example a new address or email address.

13. Third-party links  

This website may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy policy of every website you visit.